aw8pro is committed to protecting the personal data of every Malaysian member. This Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your own data.
Last Updated: 1 June 2026Six principles that define how aw8pro handles your personal information
All personal data is stored on encrypted servers protected by industry-standard security controls. aw8pro applies 256-bit SSL across all data transmissions between your device and our platform.
aw8pro does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with trusted service providers strictly necessary to operate the platform.
You have the right to access, correct, and in certain circumstances request deletion of the personal data aw8pro holds about you. Submit requests to our support team at any time.
Data collected by aw8pro is used only for the purposes described in this Policy. We do not process your data for purposes incompatible with those for which it was originally collected.
aw8pro retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations.
In the event of a data breach that poses a risk to Members, aw8pro will notify affected individuals and relevant authorities as required by applicable data protection legislation.
Scope: This Privacy Policy ("Policy") applies to all personal data collected by aw8pro ("we", "us", "our") through the aw8pro.asia website and associated services. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.
aw8pro takes the privacy of its Members seriously. This Policy has been prepared in compliance with applicable data protection legislation and reflects our genuine commitment to handling personal information responsibly. Whether you are an active Member logging in from Kuala Lumpur or Penang, or simply browsing the platform from Johor Bahru, this Policy governs how your data is handled from the moment it is collected.
We encourage you to read this Policy carefully alongside our Terms & Conditions. Together, these documents define the legal framework of your relationship with aw8pro.
For the purposes of applicable data protection law, aw8pro is the data controller responsible for the personal data collected through this Platform. All data protection enquiries should be directed to our support team at [email protected] (not a clickable link — please copy this address manually).
aw8pro collects the following categories of personal data in connection with account registration, platform use, and compliance obligations:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NRIC/passport number, selfie with ID | KYC verification, age verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account management, communications, support |
| Financial Data | Bank account number, e-wallet ID (Touch n Go, Boost, GrabPay), transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, browser type, device identifiers, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Login timestamps, game sessions, bet history, page navigation | Service improvement, responsible gaming monitoring, dispute resolution |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Support quality, dispute resolution, regulatory compliance |
aw8pro collects personal data through the following means:
aw8pro processes personal data only where a lawful basis exists. The primary legal bases we rely upon are:
aw8pro does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis:
All third-party service providers with whom aw8pro shares personal data are contractually bound to process such data only in accordance with our instructions and applicable data protection law.
aw8pro uses cookies and similar tracking technologies to operate and improve the Platform. These include:
You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the aw8pro Platform. By continuing to use the Platform after being notified of cookie use, you consent to our cookie practices as described herein.
Some of aw8pro's service providers and game platform partners are located outside Malaysia. Where personal data is transferred internationally, aw8pro ensures appropriate safeguards are in place — including contractual protections equivalent to those required under applicable Malaysian data protection law — to protect your information during such transfers.
aw8pro retains personal data for as long as your Account remains active and for a minimum period thereafter as required by applicable law, including AML and financial record-keeping obligations. Following account closure, certain categories of data (particularly financial transaction records and KYC documentation) may be retained for up to seven years in compliance with regulatory requirements. Data retained solely for service improvement purposes is anonymised or deleted once no longer necessary.
Subject to applicable law, you have the following rights in relation to the personal data aw8pro holds about you:
To exercise any of these rights, contact our support team. We will respond within 30 days. We may require identity verification before processing your request.
aw8pro does not knowingly collect personal data from individuals under 21 years of age. Individuals under 21 are prohibited from registering or using the Platform. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on our Platform, please contact our support team immediately.
aw8pro implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption of data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting internal data access, regular security audits, and multi-factor authentication for platform administration. While no system can guarantee absolute security, aw8pro takes its data security obligations seriously and reviews its security posture on an ongoing basis.
The aw8pro Platform may contain links to third-party websites or services. aw8pro is not responsible for the privacy practices of third-party sites and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party services you visit.
aw8pro reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform services. Material changes will be communicated via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Continued use of aw8pro following notification of changes constitutes acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how aw8pro handles your personal data, please contact our Data Protection team:
Email: [email protected] (plain text only — not a link)
Response Time: We aim to respond to all privacy enquiries within 30 days of receipt.
aw8pro is built on transparency and trust. Log in to your account to enjoy live casino, slots, and sportsbook — knowing your personal data is protected every step of the way.
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